Privacy Policy

Version: 2026-06-22
Effective from: 22 June 2026

This Privacy Policy explains how Altocom (“Altocom”, “we”, “us”) collects, uses and protects personal information.

Altocom is a business name operated by Joern Martin, based in Dublin, Ireland. Altocom provides managed website and online presence services to businesses worldwide.

This Privacy Policy applies to visitors of altocom.com, customers, prospective customers and users who communicate with Altocom.

1. Who We Are

Altocom provides managed website services including website setup, hosting, maintenance, technical management, network addresses and related online services.

For personal data collected directly through altocom.com or communications with us, Altocom acts as the data controller.

Where Altocom processes personal data on behalf of customers through websites or services managed for them, Altocom acts as a data processor and the customer remains the data controller.

2. Information We Collect

We only collect information necessary to provide, improve and protect our services.

Information may include:

• name
• business name
• email address
• phone number
• website or social media information
• business details submitted through forms
• project requirements
• messages sent to us
• billing and payment information
• technical information such as IP address, browser information and device information
• technical logs, security events, connection information and similar data required to protect services, prevent abuse and maintain reliability

Information provided by customers for publication on websites, such as business names, addresses, contact details, staff profiles, images or professional information, may be made publicly available as part of the requested service.

We do not currently provide customer login accounts on altocom.com.

3. How We Collect Information

We may collect information when you:

• submit a contact or request form
• request a website or service
• communicate with us by email, phone or other methods
• become an Altocom customer
• use websites or services provided by Altocom
• visit our website

4. How We Use Information

We use personal information to:

• respond to enquiries
• review website requests
• provide quotes and service information
• create and manage customer websites
• provide technical support
• maintain customer relationships
• process payments and administration
• improve our services
• protect our systems against abuse or security risks
• use software tools, automation or artificial intelligence technologies where required to create, manage or improve services
• comply with legal obligations

5. Legal Basis for Processing

Where required under GDPR, we process personal data based on one or more of the following legal grounds:

• performance of a contract or steps before entering a contract
• legitimate business interests
• compliance with legal obligations
• consent where required

Examples of legitimate interests include operating our business, responding to enquiries, maintaining service security and improving our services.

6. Customer Websites Managed by Altocom

Altocom provides managed website services for customers.

Customer websites may collect personal information from their visitors, including through contact forms or similar features.

The customer operating the website determines the purpose, content and use of their website and is responsible for ensuring compliance with applicable privacy, data protection, industry and professional requirements.

Where visitors submit information through a customer website, the relevant customer is normally the data controller and Altocom acts as a data processor.

Altocom processes such information only as required to provide, maintain, secure and support the service.

Altocom does not control how customers use information received from their own website visitors.

7. Sensitive Information Submitted Through Websites

Users should avoid submitting sensitive personal information through website forms unless necessary.

Information submitted through customer websites is provided to the relevant website operator and not to Altocom for professional advice.

Altocom provides technical website services only. Submitting information through a website using Altocom services does not create a legal, financial, medical or other professional relationship with Altocom.

8. Payments

Payments may be processed using third-party payment providers.

Altocom does not store complete payment card details.

Payment providers process payment information according to their own privacy and security practices.

9. Cookies and Analytics

Altocom may use cookies and similar technologies to operate, secure and improve its website.

This may include:

• essential website functionality
• security measures
• performance monitoring
• analytics

More information is available in our Cookie Policy.

10. Third-Party Service Providers

We may use third-party service providers to operate our services.

These may include:

• hosting providers
• domain registrars and registries
• email providers
• payment providers
• analytics providers
• security providers
• business software providers
• software, automation and artificial intelligence providers

Personal information is only shared where necessary to provide services, operate our business or meet legal requirements.

11. International Services and Transfers

Altocom provides services to customers worldwide.

Some third-party providers or technical systems may process information outside Ireland or the European Economic Area.

Where required, appropriate safeguards are used to protect personal data transferred internationally.

12. Data Retention

We keep personal information only for as long as necessary.

Retention periods depend on:

• the type of information
• the purpose it was collected for
• customer relationship requirements
• legal and accounting obligations
• security requirements

After cancellation of services, some information may continue to be retained where required for legal, accounting, security, fraud prevention or dispute resolution purposes.

Information that is no longer required may be deleted or anonymised.

13. Security

We apply reasonable technical and organisational measures to protect personal information.

However, no online service can guarantee complete security.

Customers and users acknowledge that internet-based services carry inherent risks.

14. Your Data Protection Rights

Depending on applicable law, you may have rights including:

• access to your personal data
• correction of inaccurate data
• deletion of personal data
• restriction of processing
• objection to processing
• data portability
• withdrawal of consent where processing is based on consent

Requests can be made by contacting Altocom.

15. Regulatory Authority

As Altocom is based in Ireland, you have the right to contact the Irish Data Protection Commission if you have concerns about how your personal data is handled.

16. Links and Third-Party Websites

Altocom websites or services may contain links to third-party websites.

Altocom is not responsible for the privacy practices, security or content of external websites.

17. Changes to this Privacy Policy

Altocom may update this Privacy Policy from time to time.

The latest version published on our website applies.

18. Contact

For privacy questions or data protection requests, contact:

Altocom
77 Camden Street Lower
Dublin 2
Ireland
D02 XE80

Email: contact@altocom.com